7 tips to ensure success in IT outsourcing
If you want to secure your success in outsourcing, consider the following points:
1. Start Small
If you are new to outsourcing, start small. Leave the bigger and more complex projects until you have gained some experience and understanding of what is involved.
2. Keep the important things in-house
Never outsource your core business competencies. Don’t compromise your competitive advantage through depending on a third party, no matter how much you trust your outsourcing partner.
3. Avoid management confusion
The remote team is far away, they are not with you. They can be confused if they take orders from more than one person. So, set one manager and avoid the confusion when several people give the decision to the outsourcing team.
Identify one person on your side who is responsible for outsourcing. This person can become an expert in such activities and ensure that all outsourcing is consistently and successfully managed.
A development methodology should be in place: you can use your existing processes, but if this is not feasible, we will implement our process so that the development is controlled effectively.
For fixed-price projects, make sure that your specifications are clear and accurate. If you don’t have the necessary experience or the project is complex, we can help you with this.
For each project, appoint a manager who is responsible for overseeing the project through to delivery. This could be someone on your site or a member of the outsource team.
5. Always measure
The team is remote. When you manage the team which in in-house you see them each day and you kind of know what they do and you can quickly asses if they work well. Even if you do not measure the results.
However, this is not useful when you work remotely. Set some measurements of success and quality cause your feeling can deceive you. Perception can be sometimes wrong when you do not see people face to face
Establish sets of metrics for measuring the progress and performance of the project team, and act on any significant deviations from expectations.
6. Don’t leave homework on them
If you are hiring a dedicated team, be clear about your staffing requirements. It is important to get the right people for the project from the start.
Hold interviews with the outsourced team members (when you sue body shopping) so that you can select people who will work well with your employees – ensuring a harmonious atmosphere in which the project can succeed.
7. Press them to do their homework
And finally, make sure that your partner provides you with all the necessary technical project documentation so that you can maintain the system, and have the flexibility to move to a different outsource provider in the future.
Peter Kudlacek is a CEO at Apro Software . He has been in software development business for the last 15 years. He succesfully built several IT companies.